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YOUR BURNING FAQ’S ANSWERED
Can I pay weekly, fortnightly or monthly?
Your membership will be deducted on the same day each month.
Can I pay eftpos/cash rather than direct debit?
Direct debit is one of the easiest ways to ensure you keep up with your membership payments each month. To discuss an alternative arrangement, come and see us at the front desk.
Are there any transaction fees on top of the membership?
We do not charge transaction fees when deducting your membership payments.
Can I put my membership on hold if I can’t make it and how long for?
We do not offer holds or pauses as we do not enforce contracts.
What’s the process if I need to cancel?
To cancel your membership, complete the cancellation request form on our website two weeks before you plan to stop coming to our gym. Once submitted of our friendly team will contact you to arrange your cancellation. Any cancelled members will be charged at current membership rates if they decide to rejoin.
Can I come in to try a class?
We don’t offer a free class as we know nothing about you and your exercise history and wouldn’t know how to program for you. Instead we offer a free consultation where you can come in and we can get to know you and through our fundamental program we then assess and screen your movement so we can finally correctly program for your needs in a class setting.